Customer Support · Skill
Response Drafting
A capability in Claude Cowork for generate accurate, empathetic responses using knowledge base content and customer context.
Quick Answer
Response Drafting is available through the Customer Support plugin. It enables you to generate accurate, empathetic responses using knowledge base content and customer context directly within your Claude Cowork environment.
About Response Drafting
Generate accurate, empathetic responses using knowledge base content and customer context
Found in Customer Support
This skill is part of the Customer Support plugin. Install it to access Response Drafting and 4 other skills.
Customer Support
Triage tickets, draft responses, and turn resolved issues into knowledge
Related Skills in Customer Support
Explore other capabilities in the same plugin:
Ticket Triage
Classify, prioritize, and route incoming tickets based on content, urgency, and customer tier
Escalation Management
Package escalations with full context, reproduction steps, and impact assessment
Customer Research
Pull together a customer's full interaction history, account details, and past issues
Knowledge Management
Turn resolved issues into searchable knowledge base articles and update existing docs