Customer Support · Skill
Knowledge Management
A capability in Claude Cowork for turn resolved issues into searchable knowledge base articles and update existing docs.
Quick Answer
Knowledge Management is available through the Customer Support plugin. It enables you to turn resolved issues into searchable knowledge base articles and update existing docs directly within your Claude Cowork environment.
About Knowledge Management
Turn resolved issues into searchable knowledge base articles and update existing docs
Found in Customer Support
This skill is part of the Customer Support plugin. Install it to access Knowledge Management and 4 other skills.
Customer Support
Triage tickets, draft responses, and turn resolved issues into knowledge
Related Skills in Customer Support
Explore other capabilities in the same plugin:
Ticket Triage
Classify, prioritize, and route incoming tickets based on content, urgency, and customer tier
Response Drafting
Generate accurate, empathetic responses using knowledge base content and customer context
Escalation Management
Package escalations with full context, reproduction steps, and impact assessment
Customer Research
Pull together a customer's full interaction history, account details, and past issues