Customer Support
How to Use Claude with Zendesk
Supercharge customer support with Claude Cowork
Integration Overview
Connect Zendesk to Claude Cowork to automate ticket handling, generate responses, analyze customer sentiment, and improve support metrics.
What You Can Do
Connect Claude Cowork to Zendesk to unlock these workflows:
Auto-respond to support tickets
Have Claude draft helpful responses to common support questions.
Categorize incoming tickets
Use Claude to automatically route tickets to the right support team.
Analyze customer sentiment
Identify at-risk customers and escalate high-priority issues automatically.
Generate knowledge base articles
Turn resolved tickets into searchable knowledge base content.
Setup Guide
- 1 Install the Zendesk connector plugin
- 2 Create a Zendesk OAuth app
- 3 Authenticate your Zendesk account
- 4 Configure ticket access and automation permissions
Plugins With Zendesk Support
These plugins leverage the Zendesk integration:
Customer Support
Triage tickets, draft responses, and turn resolved issues into knowledge
Enterprise Search
Find anything across all your company's tools in one query
Data
Query, visualize, and turn datasets into clear stories
Frequently Asked Questions
Can Claude draft ticket responses?
Yes, Claude can suggest responses for agent review before sending.
How does Claude learn about your products?
Claude analyzes your knowledge base and past tickets to understand your products and common issues.
What languages does Claude support?
Claude can draft responses and analyze tickets in many languages supported by Zendesk.